| LISTED ITEMS | DEFINITION OF PROBLEM | RESOLUTION | OPEN/CLOSED/PROCESSING | DATE OPENED | DATE CLOSED |
|---|---|---|---|---|---|
| The application is not responding when the "Next" button is pressed. |
The function behind the button is pointing to the wrong path |
Our programmer will modify the the code behind it. |
Closed | 1/17/01 | 1/18/01 |
| Page does not display when clients sign on to system. |
The clients system is not set up properly. |
Our Technicians will walk client through the set up procedures. |
Closed | 2/9/01 | 2/9/01 |
| EXCLUDE button | Clients do not want their Associates to have access to this Function. |
Have programmers modify the code to remove the function without creating additional problems in the program. |
Closed | 2/16/01 | 2/23/01 |
| The program is taking too long to get to the next screen. |
The application is using up to much of the systems resources. |
Sending a Consultant onsite to monitor the problem and modify the code if needed. | Processing | 3/29/01 | Still processing |